Use of the Website

You must be at least 18 years old to use our Website. If you are under 18, you may only use the Website with the involvement and permission of a parent or guardian.

You agree to use the Website in compliance with all applicable laws, regulations, and these Terms.

Intellectual Property

All content, trademarks, logos, and materials displayed on the Website are our intellectual property and are protected by copyright and other applicable laws. You may not use, modify, reproduce, or distribute any content from the Website without our prior written consent.

User Account

Some areas of the Website may require you to create an account. You are responsible for maintaining the confidentiality of your account information and agree to accept responsibility for all activities that occur under your account.

Privacy

We respect your privacy and handle your personal information in accordance with our Privacy Policy.

By using our Website, you consent to the collection, use, and disclosure of your information as described in following policies:

• Privacy Policy
• Cookie Policy

Limitation of Liability

We strive to provide accurate and up-to-date information on our Website, but we do not guarantee the completeness, accuracy, or reliability of any content. Your use of the Website is at your own risk.

We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of the Website.

Links to Third-Party Websites

Our Website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

Termination

We reserve the right to terminate or suspend your access to the Website without prior notice for any reason, including violation of these Terms.

Order Processing and Dispatch

Orders are typically processed and dispatched within 5 working days from the date of order confirmation, subject to stock availability and payment verification.

You will receive a shipping confirmation once your order has been dispatched.

Shipping Methods

We will select an appropriate shipping method and carrier depending on cost, availability and expected timeframe.

Shipping Costs

Standard shipping costs will be displayed during the checkout process before the order is confirmed.

We will notify you if your shipping needs require additional shipping costs in which case you have the right to cancel the order.

Delivery Responsibilities

We are not liable for delays in delivery caused by circumstances beyond our control, such as adverse weather conditions, natural disasters, or carrier delays.

It is the customer's responsibility to provide accurate and complete shipping information. We are not responsible for undelivered packages due to incorrect addresses provided by the customer.

Lost or Delayed Shipments

In the event of a lost or significantly delayed shipment, please contact us. We will work with the carrier to investigate and resolve the issue.

International Shipping

For international shipments outside the UK, additional customs duties, taxes, or fees may apply.

Customers are responsible for any applicable import duties or taxes imposed by the destination country.

Returns

You have the right to return any unused and unopened item purchased from our website within five days from the date of delivery.

To initiate a return, please contact us. Please ensure that the item is returned in its original packaging, with all tags and accessories included.

Refunds

Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If the returned item is in its original condition, we will process the refund to your original payment method within 10 working days.

Exclusions

Some items may not be eligible for return due to hygiene reasons, perishable nature, or specific restrictions outlined at the time of purchase. Personalized or customized items may not be eligible for return unless they are defective or damaged upon arrival.

Return Shipping

You will be responsible for the return shipping costs unless the item is faulty, damaged, or received in error. We recommend using a trackable shipping service for returning items to ensure their safe arrival.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately upon receipt. We may request photographic evidence or return of the item before issuing a replacement or refund.

We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of the Website.

Collected Information

We may collect various types of information, including:

• Personal Information: Name, email address, postal address, phone number, and other similar contact information.
• Usage Information: IP address, device information, browsing actions, and patterns when you visit our website or use our services.
• Cookies and Tracking Technologies: We may use cookies or similar tracking technologies to enhance your experience on our website and for analytics collects. Please also review our Cookie Policy.

Usage of Information

We use the information we collect for the following purposes:

• To provide and maintain our services.
• To communicate with you and respond to your inquiries.
• To improve our website, products, and services.
• To analyze trends and gather demographic information.
• To comply with legal obligations.

Data Sharing and Disclosure

We may share your information in the following circumstances:

• With our trusted service providers who assist us in operating our website and delivering our services.
• When required by law or to protect our rights.
• With your consent or as otherwise disclosed at the time of data collection.

Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your data.

Please contact us to exercise these rights.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe that we have collected personal information from a child, please contact us immediately.

Purpose

We only use cookies which are necessary for the website to function and be managed.

Cookies Used

We only use cookies which are necessary for the website to function and these cookies cannot be switched off.

These cookies are usually only set in response to actions made by you which amount to a request for services, such as sellecting products, setting your privacy preferences, logging in or filling in forms.

You can set your browser to block or alert you about these cookies, but some parts of the site will then not work. These cookies do not store any personally identifiable information.

These cookies also allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

We may revise these Terms at any time without notice. By continuing to use the Website after any changes to these Terms, you agree to be bound by the revised Terms.

Last updated: November, 2023

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

If you have any questions or need further assistance, please don't hesitate to contact us.